Shipping policy

Shipping Policy

Last Updated: August 29, 2026

At DesiPink, we aim to process and deliver your order as quickly and safely as possible.

1. Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after the order is confirmed.

Orders placed during weekends, public holidays, sales or promotional periods may require additional processing time.

2. Shipping & Delivery Time

Once your order has been shipped, the estimated delivery time is generally 3–7 business days, depending on your location and courier service.

Delivery times are estimates and may vary due to:

Your delivery location
Courier delays
Weather conditions
Public holidays
Operational issues
High order volumes
Unforeseen circumstances

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

Any free-shipping offers will be subject to the terms of the relevant promotion.

4. Order Tracking

Once your order is shipped, tracking details may be shared with you through SMS, WhatsApp or email.

You can use the tracking information to check the status of your shipment.

5. Delivery Address

Customers are responsible for providing the correct and complete delivery address, PIN code and contact number while placing an order.

DesiPink is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

6. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address or does not respond to the courier, the courier may make another delivery attempt.

If the shipment is returned to DesiPink because of repeated failed delivery attempts or customer refusal, additional shipping charges may apply if the order needs to be shipped again.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers are expected to accept the order when it is delivered.

Repeated refusal or non-acceptance of COD orders may result in COD availability being restricted for future orders.

8. Delayed Orders

If your order has not been delivered within the estimated delivery period, please contact our customer support team with your order number.

We will check the shipment status with the relevant courier partner and assist you accordingly.

9. Damaged Package

If the package appears damaged, opened or tampered with at the time of delivery, we recommend taking photographs or a video of the package before opening it.

If the product inside is damaged or defective, contact us within 48 hours of delivery with the required photographs/videos.

10. Change of Delivery Address

If you need to change your delivery address, contact DesiPink as soon as possible.

Address changes may only be possible if the order has not yet been shipped. Once the order has been shipped, we may not be able to change the delivery address.