Refund policy

Last Updated: August 29, 2026

At DesiPink, we carefully check every order before dispatch to ensure that you receive the product and size you ordered.

Please read this policy carefully before placing your order.

1. No Return Policy

DesiPink does not accept returns for purchased products.

Once an order has been delivered, the product cannot be returned simply because the customer:

Changed their mind.
No longer wants the product.
Does not like the product.
Ordered the wrong size.
Does not like the colour or appearance.
Expected the product to look different.

2. No Refund Policy

DesiPink does not offer refunds for ordinary orders or size-related issues.

If you have a size issue, the available resolution is replacement with another available size, subject to the conditions below.

3. Size Replacement

If the size of the product does not fit you, you may request a replacement with another available size.

To be eligible:

The request must be submitted within 7 days of delivery.
The product must be completely unused and unworn.
The product must not have been washed or altered.
All original tags and labels must be attached.
The product must be free from stains, makeup marks, perfume/odour or any signs of use.
The product must be in its original condition and packaging.

Replacement is subject to the availability of the requested size.

4. Replacement Process

To request a size replacement, contact DesiPink Customer Support at:

Email: [SUPPORT EMAIL]
WhatsApp: [WHATSAPP NUMBER]

Please provide your:

Order number
Name and contact number
Current size received
Size required
Clear photographs of the product and tags

Our team will review the request and provide further instructions.

Please do not send the product back without receiving confirmation from DesiPink.

5. Replacement Shipping Charges

For an approved size replacement:

The customer is responsible for applicable return and replacement shipping charges.

Any applicable charges will be communicated to the customer before the replacement is processed.

6. Size Availability

Replacement is subject to stock availability.

If the requested size is unavailable, DesiPink may offer another available size or another appropriate resolution.

7. Wrong Product or Wrong Size Sent by DesiPink

If DesiPink sends you a product or size different from the one you ordered, please contact us within 48 hours of delivery.

Please provide photographs of:

The product received
Product tag/label
Shipping label
Outer packaging

After verification, DesiPink will provide an appropriate resolution.

8. Damaged or Defective Product

If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with clear photographs or a video showing the issue.

After verification, DesiPink may provide a replacement or another appropriate remedy, as applicable.

9. Non-Eligible Replacement Requests

A replacement request may be rejected if:

The product has been worn.
The product has been washed.
The product has been altered.
Tags or labels have been removed.
The product has stains or marks.
The product has perfume or other strong odour.
The product has been damaged after delivery.
The replacement request is made after the applicable replacement period.
The product does not match the product supplied by DesiPink.

10. Colour Variation

Product colours may appear slightly different depending on photography, lighting, screen settings and the device used to view the website.

Minor colour variation does not by itself qualify for replacement.

11. Policy and Consumer Rights

This policy describes DesiPink's standard return, replacement and refund procedures.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.